At LadyJone, we strive to ensure your satisfaction with every lingerie purchase. If for any reason you are not completely delighted with your order, we offer a hassle-free return policy. Items are eligible for return within 14 days of delivery, provided they are in unworn, unwashed, and undamaged condition. Please ensure all original tags and packaging are intact to facilitate a smooth return process.
How to Initiate a Return:
To initiate a return, kindly follow our user-friendly return process. Select the item(s) you wish to return. Follow the prompts to generate a return label and receive detailed instructions on how to pack and ship your items back to us. We recommend using a trackable shipping method to ensure the safe return of your lingerie. Once we receive the returned items and confirm their condition, we will process your refund or offer an exchange, according to your preference.
Refund and Exchange Policy:
Upon receiving and inspecting your returned items, LadyJone will promptly process your refund or exchange. Refunds will be issued to the original payment method, and you will receive a confirmation email once the transaction is complete. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees. Exchanges are subject to product availability. In the rare event that you receive a defective or incorrect item, contact our customer support team within 14 days of delivery, and we will arrange for a replacement or refund, including return shipping costs. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience at LadyJone.